Was lovely speaking with Dominique and Michelle at the front desk. The communicated information well and on time.
Dean made sure all the correct work was handled after miscommunication from insurance but sorted it swiftly and appropriately. Definitely would take my car to them again. Cheers guys.
Really Appreciate The Great Service
My car was returned this morning (to 12 Morrison Place, East Melbourne 3002) and I was very pleased to see it looks in mint condition again!
Thanks you to you both, and can you please pass on my thanks to your team for the great job they did, and the obvious care and attention paid to repair the senseless damage?
Really appreciate the great service, including regular updates from yourselves, and would definitely use Brighton Panel Works again. Having said that, I hope I never have to!
Excellent service & repair work
Went to Brighton Panel Works some time ago after 3 attempts by someone else. Great then and their excellent service and repair work continues. Recommend Brighton Panel Works to all I know. Great team!
Very clean, welcoming & friendly
This was a repair to a 1960 car which is a concourse winning car and the repair was excellent. Brighton Panel works was very clean, welcoming and friendly, and had excellent communication with regards to their timelines.
My car looks great
A short note of thanks regarding the repair of my vehicle and importantly the professionalism of your staff. All my communications and queries were responded to and addressed.
The works on my car look great.
Thank you once again.
Very happy with the work!
Thank you for the repair you did on my VW Transporter. I am very happy with the work and the professionalism shown to me.
Kind Regards to you all!
Service that is above and beyond
I wish to express my appreciation for the exceptional service that your employees rendered to me recently. Some weeks ago, you repaired my Mazda 3. The condition in which my car was returned to me was exemplary. I expected that my Mazda, the only new car I’ve ever owned, would look better, obviously. I did not expect that you would return to me a new car! It shone. Smelled beautiful. Was detailed and believe it or not, drove more smoothly. It certainly responded to your care. Wonderfully, one of your employees recommended the removable panel which hides the contents of the boot in the hatchback. This had vexed me, yet here it was, all in one place without further ado. I really appreciate your excellent services and quality workmanship.
Attention to detail was excellent!
Thank you for your good service fixing our daughter’s car. I could not fault your service from the time we called in for a quote and having received the loan car to when we picked up her car. The attention to detail was excellent and we were kept informed about how things were progressing. The car was ready on time in pristine condition. An excellent job all round.
A perfect job
Just a short note to say thank you for the perfect job Brighton Panel Works, you and you team performed on our Grand Cherokee Jeep.
Fantastic price & service
I just wanted to say thank you very much for the wonderful job Brighton Panel Works did in fixing my car. The price and the service was fantastic. Warren was wonderful in keeping me up to date with the progress of my repair and was able to provide me with a loan vehicle straight away for which I was very thankful. I can’t thank the staff at Brighton Panel Works enough.
Fabulous, patient & professional
My Mazda 3 was repaired by your team last week. I can’t express my thanks strongly enough to your wonderful team. Everyone was fabulous, caring, patient & professional. My car looked like new when I collected it, having been washed & polished. A special thanks to Dave, Gail & Michelle, you made the experience less stressful, and your kindness won’t be forgotten.
Great communication and service
Thanks so much for the excellent work – the paint is so well matched that it is impossible to see the difference even when you know! Also wanted to say that Jackie provided great communication and service all the way through. Car crash and repairs not fun, but her friendly helpful manner made the whole process much better!! Many thanks all round for a great job!
Pleased with the work performed
Warren and staff were most courteous and regularly kept me informed with the progress of my vehicle and above all I was most pleased with the work performed.
The service has always been exemplary
I’m a very long term client. The service has always been exemplary.
Keep Up The Good Work
Dane answered the call and asked me to bring the car back and that he would ensure that it is done immediately. Visited them today and the issue was rectified and wait time was like 10 seconds. Keep up the good work!
Area of improvement: I was given at least 3 different ETCs (Expected Time of Completion) for the repairs. Each time I was told that I will get the car back the week next. I feel this could have been avoided after all I was already given a nice loan car by them, even if they had told me upfront that it would take, say a month, I would not have really cared.
Lovely Friendly Staff
Thanks to the Team at BPW
Organised and repaired Dominique Was awesome in communication On the progress.
Did an Amazing Job!
Just picked up my VW Tiguan. Someone smashed into the back at a traffic light and also took off my side mirror. BPW did an amazing job. Cannot see where any of the repairs were done and the whole transaction was handled from go to woe with no hassle on my part – they did it all. I have to rate them and the team as a 5 Star operation.
I’m so speechless… I wanna thank Brighton Panel Works, all the staff and the one who conducted the repair of my car. Very professional and they kept updating me at all times. For sure will recommend them to all my family and friends.
It looks great!
I just wanted to thank you for the work done to our Subaru Forster. It looks great!
I am most appreciative
I just wanted to express my sincerest thanks to you for the repair that Brighton Panel Works conducted on my car.
On return home it was quite clear to me that you went over and above what I could reasonably expect to have been done and for that I am most appreciative.
You clearly have a very professional team and I would certainly have no hesitation in recommending anyone to your organisation should they require repairs to their vehicle. A thoroughly capable and dependable company that can be trusted to do the right thing at all times.
A no-fuss fix
Just wanted to say thanks to Warren for organising to get the window electronic module replaced on my Tiguan. Particularly since I only discovered the fault a week after I got the car back from BPW – when the excellent panel work had been completed. It was a no-fuss fix. BPW did all the liaison with the Insurance company and with Brighton VW who also did an excellent job.
Very happy customer all round!
Loan vehicle minimised disruption
I found Brighton Panel Works to be professional and excellent to deal with. I was kept up to date about the progress of my car at all times and was provided with a loan vehicle which meant my working week was not disrupted. I would highly recommend this repairer to anybody.
Thanks for also cleaning my car!
I just wanted to write and thank you for the care you took with my car. I appreciate that you cleaned my car inside and out after the repair work. So – just a note of appreciation from me to you and your staff.
Always right the first time
The friendly team at Brighton Panel works are always amazing, a happy smile and fantastic customer service sure helps deal with challenges of a vehicle repair. Over the last 10 years, whether it be for one of the company fleet or a family or friends car, I have recommended Brighton Panel Works. The results are always the same, a professional quality repair done the right way the first time.
Pleased with the service
Thank you guys for the brilliant job you did on my 2003 Ford BA Futura. It was damaged in that horrific accident at Warrigal and Dandenong Roads intersection where 3 people died in January. The repairs were perfect and I’m very pleased with all aspects of your service. I have recommended BPW in the Automotive Boards of Whirlpool forums to anyone in Melbourne who is looking for excellence in accident repairs. Thanks again.
I always recommend Brighton Panel Works
Thank you very much for looking after Marianne’s car, the repair is excellent as is your service. I will continue to recommend your business whenever I get an opportunity.
I cannot praise the staff enough
I cannot praise the staff enough for the care and concern prvided. The service was exemplary. And all with courtesy and humour. Thank you.
Staff are so courteous & obliging
Your staff are so courteous & obliging in regards to customers service e.g. taxi & following up nothing is not a problem, it was a pleasure to be cared for.